Jo-Ann Fabric and Bathrooms

While shopping at a Jo-Ann Fabric store in Logansport, IN, a lady had a sudden case of diarrhea. Management at that store refused to allow her use of their restrooms. She had to endure the utter humiliation and embarrassment of feces running down her leg because of this. The entire story can be found here.

I wrote the CEO, Darrell Webb, of Jo-Ann Fabric and Craft Stores this quick e-mail:

I read the story of the lady who needed to use your restrooms in an emergency while your management just allowed her to defecate all over herself instead.

I will NEVER shop at your store again and will be sure to e-mail this story to all of my friends, coworkers, family and associates so they may pass it around.

Absolutely SICKENING.

The next day, I received the following response from Mr. Webb:

We made a mistake. We're very sorry for any frustration and embarrassment that we caused our customer at the Logansport, Indiana, Jo-Ann Fabric and Craft Store on Friday, June 29.

Many of our store restrooms are located in areas that are not readily accessible to customers and therefore our policy limits the access to the restrooms. However, we have immediately changed our policy to allow any customer to use our restrooms upon request.

Again, we acknowledge our mistake in handling this matter and sincerely hope that our customers will be pleased by our change in policy.


Darrell Webb
Chairman, President, and CEO
Jo-Ann Fabric and Craft Stores

I am glad Mr. Webb took responsibility for this matter and has since adopted a new, less shitty, bathroom policy.